⚠️ Disclaimer: PleasantFlights is an independent travel agency. We are not affiliated with, endorsed by, or partnered with any airline or travel provider. All trademarks belong to their respective owners.
1. Introduction
Welcome to PleasantFlights ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us to inquire about or book travel services.
By accessing our website or using our services, you consent to the practices described in this Privacy Policy. PleasantFlights operates as an independent travel agency — we facilitate bookings on your behalf but are not directly affiliated with any airline or travel service provider.
2. Information We Collect
2.1 Information You Provide Directly
When you use our services, you may provide us with:
- Personal Identifiers: Full name, date of birth, gender, nationality
- Contact Information: Phone number, email address, home address
- Travel Document Information: Passport number, expiration date, country of issue
- Payment Information: Credit/debit card details (processed securely — we do not store full card numbers)
- Travel Preferences: Seat preferences, meal requirements, loyalty program numbers
- Co-Traveler Details: Names and travel documents of fellow passengers
2.2 Information Collected Automatically
- IP address and approximate geographic location
- Browser type and operating system
- Pages visited, links clicked, and time spent on pages
- Referring website or search query that brought you to our site
3. How We Use Your Information
- Booking & Reservations: To search, quote, book, and confirm travel on your behalf
- Customer Service: To respond to inquiries and resolve issues
- Payment Processing: To securely process payments and issue refunds
- Communications: To send booking confirmations and travel updates
- Marketing (with consent): To send promotional offers — opt out any time
- Legal Compliance: To comply with applicable laws and regulations
- Fraud Prevention: To detect and prevent fraudulent transactions
We do NOT sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Information Sharing
We may share your personal information with airlines and travel providers to complete your booking, payment processors under PCI-DSS standards, technology service providers under data processing agreements, and law enforcement when required by law.
5. Cookies and Tracking
We use essential cookies, Google Analytics, Google Ads conversion tracking and remarketing cookies, and preference cookies. You may control cookies through your browser settings. Opt out of Google advertising cookies at adssettings.google.com.
6. Your Rights
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time
- California Residents (CCPA): Right to know, delete, and opt out of sale. We do not sell personal information.
To exercise rights: privacy@pleasantflights.com or +1-888-996-3610.
7. Data Security
We implement SSL/TLS encryption, PCI-DSS compliant payment processing, restricted data access, and regular security audits. No method of internet transmission is 100% secure, but we use commercially acceptable means to protect your data.
8. Data Retention
- Booking and transaction records: 7 years (legal compliance)
- Customer service correspondence: 3 years
- Website analytics data: 26 months
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Policy Changes
We may update this policy periodically. Significant changes will be posted with an updated "Last Updated" date. Continued use constitutes acceptance of updated terms.
11. Contact Us
- Phone (24/7): +1-888-996-3610
- Email: privacy@pleasantflights.com