⚠️ DISCLAIMER: PleasantFlights is an independent travel agency — NOT affiliated with any airline. Refund and cancellation terms are primarily governed by each airline's own fare rules. We facilitate your request but cannot override airline policies.
Overview
This policy explains your rights when canceling, changing, or requesting a refund for bookings made through PleasantFlights. Specific terms depend on: the airline, the fare class purchased, when you request the change, the route (domestic vs. international), and whether you purchased a refundable ticket. We strongly encourage all customers to review fare rules at the time of booking and consider travel insurance.
24-Hour Free Cancellation (US DOT Rule)
✅ US DOT Requirement: Most airline tickets booked at least 7 days before departure may be canceled within 24 hours of purchase for a full refund — no questions asked.
- Cancel within 24 hours of purchase for a full refund of the ticket price
- Applies when the flight is booked at least 7 days (168 hours) before departure
- Refunds processed back to your original payment method
- PleasantFlights service fees may still apply
- To exercise this right, call +1-888-996-3610 immediately
Understanding Ticket Types
| Ticket Type | Cancellation | Changes | Refundability |
|---|---|---|---|
| Fully Refundable | Allowed | Allowed | Full Refund |
| Flexible / Semi-Flex | With Fee | With Fee | Partial / Credit |
| Non-Refundable | Credit Only | Fee + Fare Diff. | No Cash Refund |
| Basic Economy | Not Permitted | Not Permitted | Non-Refundable |
Cancellation Policy
Refundable Tickets
Cancel any time before departure for a full refund to your original payment method, minus PleasantFlights service fees. Refunds typically process within 7–20 business days.
Non-Refundable Tickets
May be eligible for a future travel credit (eCredit) from the airline, minus cancellation fees. Cash refunds are generally not available.
Typical Fees
- Airline Cancellation Fee: $0–$400+ per person (varies by carrier and fare)
- PleasantFlights Processing Fee: As per airline carrier and route
Flight Changes
Changes are subject to: airline change fee ($0–$300 per person), any fare difference, and PleasantFlights rebooking assistance fee (As per airline carrier and Routes).
⚠️ Many airlines offer fee-free date changes on certain fare classes. Ask your agent — call before your departure date.
Refund Processing
- Credit/Debit Card Refunds: 7–20 business days
- Airline Credits/eCredits: Valid for 12–24 months (varies by carrier)
- PleasantFlights Service Fees: Non-refundable in all circumstances
Airline-Initiated Cancellations
If your flight is canceled or significantly changed by the airline, you are generally entitled to a full refund or rebooking at no charge. PleasantFlights will contact you to discuss your options. PleasantFlights service fees are not refundable in airline-initiated cancellation cases.
No-Show Policy
⚠️ If you miss your flight without contacting us in advance, your ticket may be forfeited with no refund or credit. For round-trips, missing the outbound flight typically cancels the return automatically. Always call us before your departure if you cannot travel.
PleasantFlights Service Fees
Our service fees are non-refundable under all circumstances (including airline cancellations and force majeure). Fees are disclosed at the time of booking before payment is completed.
How to Request a Cancellation or Change
- Call us at +1-888-996-3610 (available 24/7, 365 days a year)
- Have your booking reference number and passenger name(s) ready
- Our agent will review your fare rules and present your options
- Confirm your choice — refund, credit, or rebooking
- Receive written confirmation via email within 2 hours
- Refund appears on your statement within 7–20 business days
📞 To cancel, call: +1-888-996-3610